State Farm® Insurance Agent Ken Wells

"I cannot say enough good things about my experience with Ken Wells State Farm. Throughout an incredibly stressful and prolonged home restoration process, Hugo, Ken, and the entire team provided unparalleled support, professionalism, and kindness. A special thank you to Hugo, who truly went above and beyond in advocating for me when I felt completely powerless. I was dealing with an extremely difficult State Farm claims adjuster (Tiffany)—who does not work for this local office but is part of the larger State Farm organization—and she caused me significant harm by making decisions that disregarded my well-being, dismissing critical concerns, and creating additional obstacles instead of helping. The stress and frustration she caused me were overwhelming, but Hugo and Ken stepped in to fight for me when I had no voice. Despite having no direct control over the claims process, Hugo worked tirelessly to ensure I wasn’t left without options. His advocacy, persistence, and genuine care for my situation made an enormous difference. Ken was also incredibly supportive, offering guidance, answering my questions, and making sure I felt heard. Every time I called, I was met with compassion, understanding, and real effort to help me navigate a difficult situation. Unlike Tiffany, who made things harder, Hugo, Ken, and the entire local State Farm team fought for me. They made sure I got the help I needed when I felt abandoned by the larger claims system. Their integrity, dedication, and personal attention to their clients set the gold standard for customer service. Because of their unwavering support, I will be a lifelong State Farm customer through this local office. If you’re looking for an insurance agency that truly cares, this is the one to go to. Thank you again, especially to Hugo and Ken—your efforts did not go unnoticed, and I appreciate everything you did more than I can express!"

"My family and I have been State Farm for 40+ years, the last 12 years we’ve been served by Ken Wells and his excellent staff. Always on top of things, return calls and they follow up and get things done! Just spoke with Wendy and she is researching a life policy and was friendly, said she’ll be back with me tomorrow and was a pleasure to speak with. This State Farm office is well run and takes excellent care of customers like our family! Job well done….👍"

"I called for a quote and ended up opening an account. Wendy was very helpful and explained everything with great clarity. I am a satisfied customer."

"I couldn't possibly say enough good things about Ken Wells' office. Apryl is so knowledgeable and friendly. Hugo, Lee, and Wendy were super patient as I shamelessly called repeatedly to add a new driver and brand new car to my policy from the dealership. Competitive rates, excellent discount for multi-driver + dwelling coverage. If I could give them 6 stars, I would! ❤️"

"Nathan has been very helpful in advocating for me as I made the mistake of taking my car to a shop out of network. He is very attentive and careful in answering my questions to the best of his abilities. If you’re reading this, thank you!"

"I recently had a frustrating experience with a house claim through State Farm. My initial agent was unresponsive and unhelpful, leaving me feeling stressed and ignored. However, everything changed when I was switched my agent to Ken Wells' office. The agent named Lee, immediately took charge of the situation, addressing the payment delay and keeping me informed throughout the process. Their professionalism and dedication turned a negative experience into a positive one. I highly recommend Ken Wells agency, for their exceptional customer service and commitment to their clients. Thank you Lee!"

"Proactive agent who goes above and beyond for his clients. Very impressed by Ken and his whole staff. In a time where insurance companies are pinching and squeezing, it's nice to feel like you actually have someone on your side and who cares about you. Highly recommend Ken and his office."

"Did a fantastic job helped me a lot!"

"Ken Wells and his office always go the extra step to make sure my insurance needs are met. Only a phone call away, very professional, knowledgeable and easy to talk to every time I've called or visited the office. I've trusted the service of State Farm for the past four decades and have always been comforted that they are my company."

"Ken and his staff are amazing"

"I have had Ken Well for several years. His staff and him make you feel like part of the family. They are always very knowledgeable and their customer service is impeccable. From first interaction you know that you are in good hands."

"Nathan is very knowledgeable, and always gives great service. Highly recommended."

"Very friendly and knowledgeable. I switched everything over to them to save money for both my personal vehicles and my business stuff! Highly recommend"

"I truly appreciate these guys, they have been nothing short of amazing and kind to myself. Extremely glad I went with them and also they saved me over $100 going through them instead of progressive so that is also a plus 😂"

"Best place to go!!! Been with them for 3 years now. they always give me the best service and attention. I have auto and life insurance. I highly reccomend this location to everyone!"

"Been with these guys for years. Ken and his agents have great communication, knowledge, and make insurance talk a breeze! Outstanding customer service! I’d be happy to refer anyone over to you guys."

"When we first switched over to State Farm, we were able to save a lot of money every month on car insurance. Since then, we have also added a couple business insurance policies, homeowners insurance, as well as life insurance policies for our whole family. They are always quick to offer aid and answer any and all questions when needed, their rates are wonderful, and customer support is stellar. We have found our insurance "forever home" and will be using them for any future policies purchased."

"Great people to do business with. They all have professional and helpful with my personal and company needs. I highly recommend them."

"Always do pleasant and no we are not family"

"Been with them for over 20 years. They always treat you like family."

"Outstanding services"

"Great info and helped with ALL of my questions."

"Ken is very professional, takes plenty of time to explain policies & I recommend him highly without reservation!"

"We were with State Farm for more than 30 years in California and when we moved to Idaho 20 months ago reached out to Ken Wells to see if we could continue bundling our home and vehicles up here. No problem! Ken, April and Nathaniel made the transition painless and actually easy. We have had to change and upgrade our policies as we have made improvements to our new property and bought new vehicles. Ken and crew have always been on top of things and quick to respond and get back to us when needed. Great office to work with and we look forward to continuing our partnership."

"I have been with State Farm for many years. We starting dealing with Ken Wells and his team since moving to Idaho 11 years ago. Every time I have contacted Ken’s office I have gotten excellent customer service and knowledgeable agents to assist with all my insurance needs. They are always quick to follow up when leaving messages. I have saved lots of money switching all my insurance needs over to State Farm."