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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katie Peterson

Katie Peterson

November 7, 2024

5  out of  5
rating by Katie Peterson
"I recently had a frustrating experience with a house claim through State Farm. My initial agent was unresponsive and unhelpful, leaving me feeling stressed and ignored. However, everything changed when I was switched my agent to Ken Wells' office. The agent named Lee, immediately took charge of the situation, addressing the payment delay and keeping me informed throughout the process. Their professionalism and dedication turned a negative experience into a positive one. I highly recommend Ken Wells agency, for their exceptional customer service and commitment to their clients. Thank you Lee!"
We responded:
"Hi Katie, I'm so sorry that your initial experience did not start out well. However, I'm so please that we were able to get things back on the right track for you. I'm also pleased that you mentioned Lee specifically. He does a great job for us and nice for him to be recognized! If there is anything further we can do please let us know. Thank you so much for taking the time to give us a 5 star review!"
Profile photo of David Andrus

David Andrus

November 4, 2024

5  out of  5
rating by David Andrus
"Proactive agent who goes above and beyond for his clients. Very impressed by Ken and his whole staff. In a time where insurance companies are pinching and squeezing, it's nice to feel like you actually have someone on your side and who cares about you. Highly recommend Ken and his office."
We responded:
"David, thank you so much for taking time out of your schedule to provide us a 5 star review! Also thank you for mentioning my team as they do work very diligently to take care of our customer's needs so it's nice for that to be recognized. Thank you for your kind words and recommendation. Much appreciated!"
Profile photo of Mark Zumwalt

Mark Zumwalt

October 4, 2024

5  out of  5
rating by Mark Zumwalt
"Did a fantastic job helped me a lot!"
We responded:
"Thank you Mark! I enjoyed meeting you and glad we were able to provide some solutions for you. Happy to have you as a customer. Thank you!"
Profile photo of Karen Prehn

Karen Prehn

April 25, 2024

5  out of  5
rating by Karen Prehn
"Ken Wells and his office always go the extra step to make sure my insurance needs are met. Only a phone call away, very professional, knowledgeable and easy to talk to every time I've called or visited the office. I've trusted the service of State Farm for the past four decades and have always been comforted that they are my company."
We responded:
"Wow...Karen thank you so much! We've certainly enjoyed working with you over the past several years and know that you have been a long time loyal customer of State Farm! We certainly appreciate your business and want to thank you for your very kind words regarding our agency. You made our day! Thank you!"
Profile photo of Angela Albers

Angela Albers

February 29, 2024

5  out of  5
rating by Angela Albers
"Ken and his staff are amazing"
We responded:
"Thank you so much Angela for taking time out of your busy schedule to give us a review! We very much appreciate your business and look forward to serving you in the future. Thank you! "
Profile photo of Nicolette Parra

Nicolette Parra

August 15, 2023

4  out of  5
rating by Nicolette Parra
"I have had Ken Well for several years. His staff and him make you feel like part of the family. They are always very knowledgeable and their customer service is impeccable. From first interaction you know that you are in good hands."
We responded:
"Thank you Nicolette for your feedback and for choosing us as your agency! We also thank you for your business over the years and looking forward to continuing to provide for your insurance needs!"
Profile photo of Shannon Murton

Shannon Murton

August 8, 2023

5  out of  5
rating by Shannon Murton
"Nathan is very knowledgeable, and always gives great service. Highly recommended."
We responded:
"Thank you so much Shannon! Nathan does a great job for us and we appreciate you taking the time to recognize him. Thank you!"
Profile photo of Kyden Hansen

Kyden Hansen

August 4, 2023

5  out of  5
rating by Kyden Hansen
"Very friendly and knowledgeable. I switched everything over to them to save money for both my personal vehicles and my business stuff! Highly recommend"
We responded:
"Thank you Kyden! We are very excited to have you as a new client and look forward to watching your business grow and thrive. Thank you very much for taking the time to give us a great review. Much appreciated!"
Profile photo of Raechel Phillips

Raechel Phillips

July 14, 2023

5  out of  5
rating by Raechel Phillips
"I truly appreciate these guys, they have been nothing short of amazing and kind to myself. Extremely glad I went with them and also they saved me over $100 going through them instead of progressive so that is also a plus 😂"
We responded:
"Thank you Raechel! We appreciate you taking the time to give us a 5 star review. We appreciate your very kind words. Thank you!"
Profile photo of Juan Miranda

Juan Miranda

July 2, 2023

5  out of  5
rating by Juan Miranda
"Best place to go!!! Been with them for 3 years now. they always give me the best service and attention. I have auto and life insurance. I highly reccomend this location to everyone!"
We responded:
"Thank you so much! We appreciate having you as a customer!"
Profile photo of Megan Stanley

Megan Stanley

June 27, 2023

5  out of  5
rating by Megan Stanley
"Been with these guys for years. Ken and his agents have great communication, knowledge, and make insurance talk a breeze! Outstanding customer service! I’d be happy to refer anyone over to you guys."
We responded:
"Thank you so much Megan! Thanks for taking the time to give us a great review! We look forward to continuing to take care of all your insurance and financial needs...thank you!"
Profile photo of Amanda Chatham

Amanda Chatham

June 26, 2023

5  out of  5
rating by Amanda Chatham
"When we first switched over to State Farm, we were able to save a lot of money every month on car insurance. Since then, we have also added a couple business insurance policies, homeowners insurance, as well as life insurance policies for our whole family. They are always quick to offer aid and answer any and all questions when needed, their rates are wonderful, and customer support is stellar. We have found our insurance "forever home" and will be using them for any future policies purchased."
We responded:
"Thank you so much Amanda! We really appreciate you taking the time to provide such an outstanding review. We've enjoyed getting to know you and your family over the years and look forward to continuing to provide for all of your insurance and financial needs. Thank you very much!"
Profile photo of Robert Vorhis

Robert Vorhis

February 16, 2023

5  out of  5
rating by Robert Vorhis
"Great people to do business with. They all have professional and helpful with my personal and company needs. I highly recommend them."
We responded:
"Thank you very much Robert. We very much appreciate your business, the time you've taken to provide us a review and express your confidence in us. Thank you! "
Profile photo of Esther Marie Wells

Esther Marie Wells

November 22, 2022

5  out of  5
rating by Esther Marie Wells
"Always do pleasant and no we are not family"
We responded:
"Thank you Esther!"
Profile photo of Dana Connell

Dana Connell

October 3, 2022

5  out of  5
rating by Dana Connell
"Been with them for over 20 years. They always treat you like family."
We responded:
"Thank you so much Dana? We appreciate your very kind words and have enjoyed getting to know you and your family over the years. Much appreciated that you would take the time to give us a review. Thank you!"
Profile photo of Esther Wells

Esther Wells

September 2, 2022

5  out of  5
rating by Esther Wells
"Outstanding services"
We responded:
"Hi Esther, thank you so much for leaving us such a nice Google review! Our goal is to treat everyone like family, and we are glad you enjoyed your experience with us. Thank you!"
Profile photo of diane dianechabot

diane dianechabot

June 14, 2022

5  out of  5
rating by diane dianechabot
"Great info and helped with ALL of my questions."
We responded:
"Thank you Diane! We appreciate your feedback. Enjoyed speaking with you and we'll talk again soon."
Profile photo of Holly Porterfield

Holly Porterfield

May 18, 2022

5  out of  5
rating by Holly Porterfield
"Ken is very professional, takes plenty of time to explain policies & I recommend him highly without reservation!"
We responded:
"Thank you so much Holly! I very much appreciate your kind words and we have enjoyed working with you!"
Profile photo of Karen Hibdon

Karen Hibdon

May 2, 2022

5  out of  5
rating by Karen Hibdon
"We were with State Farm for more than 30 years in California and when we moved to Idaho 20 months ago reached out to Ken Wells to see if we could continue bundling our home and vehicles up here. No problem! Ken, April and Nathaniel made the transition painless and actually easy. We have had to change and upgrade our policies as we have made improvements to our new property and bought new vehicles. Ken and crew have always been on top of things and quick to respond and get back to us when needed. Great office to work with and we look forward to continuing our partnership."
We responded:
"Thank you Karen! We very much appreciate your kind words! We're glad you found us and look forward to serving you."
Profile photo of Sherry Kirkpatrick

Sherry Kirkpatrick

May 2, 2022

5  out of  5
rating by Sherry Kirkpatrick
"I have been with State Farm for many years. We starting dealing with Ken Wells and his team since moving to Idaho 11 years ago. Every time I have contacted Ken’s office I have gotten excellent customer service and knowledgeable agents to assist with all my insurance needs. They are always quick to follow up when leaving messages. I have saved lots of money switching all my insurance needs over to State Farm."
We responded:
"Thank you so much Sherry! We very much appreciate you taking the time to give us a review and getting to know you and your family over the years. Thank you!"
Profile photo of FullSend Taylor

FullSend Taylor

May 2, 2022

1  out of  5
rating by FullSend Taylor
"Have been with yall for about a year now and really like yall but over the last 5 or so months i have had to call and fix something yall have messed up multiple times now and every time yall mess something else up making me have to call again. Bye bye state farm ken wells wasnt a great time with yall"
Profile photo of Daniel Redding

Daniel Redding

April 26, 2022

1  out of  5
rating by Daniel Redding
"This is an problem that has just came from this office that needs a review. The Customer service at this place is HORRIBLE. This office can't handle state to state transfers of auto policy. It's crazy to think about...yea but they can't do it for some reason. Also I had a so called REP interrupt me constantly about the problem and when I got frustrated she started YELLING at me about FEMINISM..... can you believe that? I cant. Basically avoid the insurance that is sold out of an old house. You get that basement service."
We responded:
"Thank you for your review Daniel. We understand your frustration and we are all frustrated that we've been unable to fix the issue on a timely basis. We are working diligently to get everything processed correctly and hope to have all completed very soon."
Profile photo of david reid

david reid

May 3, 2021

5  out of  5
rating by david reid
"This agency helped us alot. Serena Teeter especially, explained everything to us very well so we understood. Thank you for all the help, I hope you get good business."
We responded:
"Thank you David! We very much appreciate your review and special recognition of Serena. Thank you!"
Profile photo of Robert Baer

Robert Baer

March 7, 2021

5  out of  5
rating by Robert Baer
"Saved me money on my auto, home and umbrella insurance."
We responded:
"Thank you Robert! We appreciate you taking the time to acknowledge us and look forward to having you as a client!"
Profile photo of Rory Fargo

Rory Fargo

March 2, 2021

5  out of  5
rating by Rory Fargo
"Bought a new car and transferred the insurance from the car I traded in. Felt like we were doing business with friends and family. Thanks April. 😃"
We responded:
"Thank you very much Rory. We not only appreciate your business but appreciate your kind words! Thank you!"